Terms & Conditions

1. Using Our Website

By using our website, you agree to use it lawfully and in a way that does not damage, disable or interfere with the site or any other user’s experience.

You must not use our website for fraudulent, unlawful or harmful activity.

2. Information on the Website

We aim to keep the information on our website accurate and up to date, but we do not guarantee that all content is always complete, current or error-free.

Any prices, schedules, offers or availability shown on the website may change without notice.

3. Bookings and Enquiries

Bookings, event requests and enquiries may be made through our website, by email, by telephone or in person. A booking is only confirmed once we have accepted it and, where required, received any deposit or payment.

We may refuse or cancel a booking if we believe it is unsuitable, incomplete, fraudulent or made in error.

4. Payments and Deposits

Where a deposit or full payment is required, the amount and payment terms will be explained at the time of booking. Payments are due on the dates agreed with us.

If a payment is declined or not received on time, we may cancel or suspend the booking.

5. Cancellations and Changes

If you need to cancel or change a booking, please contact us as early as possible. Cancellation terms may vary depending on the type of service, retreat, class, venue hire or accommodation arrangement.

Any refund, transfer or rebooking decision will be made according to the terms confirmed at the time of booking and any applicable consumer law rights.

6. Classes, Retreats and Activities

Participation in classes, retreats, workshops or activities is at your own risk, and you are responsible for ensuring that you are fit to take part.

Please tell us about any relevant medical conditions, injuries, allergies, access needs or other concerns before attending.

7. Venue Hire and Accommodation

Venue hire, event layouts, catering arrangements, accommodation and use of facilities are subject to the separate arrangements agreed with us for your booking.

You must take reasonable care of the venue, accommodation and any equipment provided, and you are responsible for any loss or damage caused by you or your guests through misuse or negligence.

8. Health, Safety and Conduct

We expect all visitors, guests and participants to behave respectfully and to follow any health and safety instructions given by our team.

We reserve the right to refuse entry or ask anyone to leave if their behaviour is unsafe, abusive, disruptive or otherwise inappropriate.

9. Intellectual Property

All text, images, graphics, logos, branding and other material on this website are owned by or licensed to The Smugglers Retreat unless stated otherwise.

You may not copy, reproduce, distribute or use our content without our written permission, except where permitted by law.

10. Third-Party Links

Our website may include links to third-party websites or services. We do not control those websites and are not responsible for their content, availability or practices.

You should read the terms and privacy policies of any third-party website you visit.

11. Liability

We do not exclude or limit liability where it would be unlawful to do so, including liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation.

Subject to that, we are not responsible for losses that are not reasonably foreseeable or for matters outside our reasonable control.

12. Privacy

We handle personal information in accordance with our Privacy Policy, which explains what we collect, how we use it and your rights under UK data protection law.

You can find our Privacy Policy on this website.

13. Changes to These Terms

We may update these Terms and Conditions from time to time. Any changes will take effect when posted on this page unless we tell you otherwise.

14. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.