Clear and simple information on how we handle your data.
Last updated: 16 July 2026
At The Smugglers Retreat, we respect your privacy and are committed to protecting your personal information. This policy explains what we collect, why we collect it, and how we keep it safe.
Who we are: The Smugglers Retreat Limited, Pett Level Road, Pett Level, East Sussex, TN35 4EH, United Kingdom. Company No. 170777282.
Contact: info@thesmugglersretreat.com | +44 07843 920482
Depending on how you use our website and services, we may collect your name, email address, telephone number, postal address, booking details, and information you provide through contact forms.
For retreats or activities, we may also collect emergency contact details when appropriate.
We use cookies and similar technologies to keep the site working and to improve your experience. This may include essential cookies, analytics cookies, booking-system cookies, and embedded third-party content.
You can manage cookies through your browser settings.
We use personal information to respond to enquiries, manage bookings and classes, process payments, send confirmations and service updates, improve our website, and meet legal obligations.
We only collect and use the information we genuinely need.
Payments are processed securely by trusted providers such as Stripe. We do not store full payment card details on our systems.
If you choose to join our mailing list, we may send occasional updates on classes, retreats, events, offers, and wellness news.
You can unsubscribe at any time using the link in our emails.
We use appropriate technical and organisational security measures to protect personal information from loss, misuse, unauthorised access, disclosure, or alteration.
Access to personal data is limited to authorised team members who need it for legitimate business purposes.
We never sell personal information. We may share data with trusted service providers who help us operate, such as payment processors, booking platforms, email providers, hosting providers, and professional advisers.
They are required to keep data secure and use it only for agreed purposes.
We keep information only for as long as necessary to provide services, meet legal and accounting requirements, and resolve disputes. Data is securely deleted or anonymised when no longer needed.
Under UK data protection law, you can request access to your data, ask us to correct inaccurate data, request deletion where appropriate, object to certain processing, and withdraw marketing consent at any time.
To exercise your rights, contact us at info@thesmugglersretreat.com.
Our website may link to other websites. We are not responsible for their privacy practices, so please read their policies separately.
Our website is not intended for children under 16 without parental or guardian consent.
We may update this Privacy Policy from time to time. Any changes will be published on this page with a revised last updated date.